Return Policy

At Veloshop Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return under the following conditions.

Return Eligibility

Products can be returned within 7 days of delivery if they are unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

Certain items such as personal care products, opened beauty items, and hygiene-related products may not be eligible for return due to health and safety reasons.

Return Process

To request a return, please contact our customer support team with your order number and product details. Our team will guide you through the return process.

Refunds

Once the returned item is received and inspected, the refund will be processed. Refunds are usually issued through the original payment method within a few business days.

Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us immediately so we can arrange a replacement or refund.